OGDC Pulse Support
Here to help with OGDC Pulse.
Support for the OGDC Pulse analytics dashboard: access and login help, Amazon connection questions, data and reporting questions, and account changes.
Contact Support
Get help
Email: [email protected]
Response time: within one business day, Monday to Friday.
Include your company name and a short description of the issue. Screenshots help. For urgent access issues, put "Urgent" in the subject line.
What We Support
Common support topics
Access & Login
Dashboard login issues, one-time passcode delivery, adding or removing team members, and changing who can view your dashboard.
Amazon Connections
Authorizing or re-authorizing OGDC Pulse to your Amazon account, connection status questions, and revoking access at any time.
Data & Reporting
Questions about metrics, data freshness, discrepancies against your own reports, and requests for additional views or exports.
Account & Privacy
Data deletion requests, engagement changes, and questions about how your data is handled under our Privacy Policy.
Common Questions
Frequently asked
I can't log in to my dashboard.
Access uses a one-time passcode sent to your approved email address. Check spam if the code doesn't arrive within a minute. If your email address changed or you need to add a teammate, email us and we'll update your access list, usually the same business day.
How fresh is my data?
Advertising data refreshes daily. Retail sales and inventory follow Amazon's weekly reporting cycle. Freshness indicators at the top of the dashboard show exactly how current each dataset is.
How do I connect or disconnect my Amazon account?
You authorize OGDC Pulse through Amazon's official authorization flow, and you can revoke that access at any time from Seller Central or Vendor Central under Manage Your Apps, or by emailing us. Revoking access stops all data collection immediately.
Can I request deletion of my data?
Yes. Email us and we'll delete your data in accordance with our Privacy Policy and Amazon's Data Protection Policy, and confirm when complete.
Does OGDC Pulse cost extra?
No. OGDC Pulse is included with OGDC account management and advisory engagements at no additional cost. See pricing for how engagements are quoted.